Return and Refund Policy

Last Updated: September 22, 2026

At Pikz Zone, we want customers to have clear information about returns and refunds before placing an order. This Return and Refund Policy explains the conditions, process, and timelines that apply to purchases made through our online store.

This policy applies to orders shipped within the United States.

1. Return Period

We accept eligible returns within 30 days of the date the order is delivered.

To be eligible for a return, you must contact us within 30 days of delivery and follow the return instructions provided by our customer support team.

Items returned after the 30-day return period may not be accepted unless required by applicable law.

2. Items Eligible for Return

To qualify for a return, an item must generally be:

• Unused and in new condition

• In its original condition

• Returned with original packaging, when applicable

• Complete with any accessories, tags, manuals, or other materials supplied with the product

• Returned in a condition suitable for resale

We may decline a return if an item has been damaged, altered, worn, used improperly, or returned without required components or packaging.

3. Jewelry Returns

For hygiene and product-protection reasons, jewelry should be returned unused and in its original condition.

This includes products such as:

• Rings

• Earrings

• Other women's jewelry

Please inspect your jewelry order carefully after delivery and contact us promptly if there is a problem with the item.

Any specific return restrictions shown on an individual product page will also apply to that product.

4. Lighting Product Returns

Eligible lighting products, including table lamps and pendant lights, must be returned unused and in their original condition and packaging when applicable.

Because lighting products can be fragile, customers should package returned items securely to help prevent damage during return shipping.

5. Damaged, Defective, or Incorrect Items

If you receive an item that arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible.

Email us at:

pikzzone01@gmail.com

Please include:

• Your order number

• Your name

• A description of the problem

• Photos of the damaged, defective, or incorrect item when applicable

• Photos of the packaging when the item arrived damaged

We will review the information and provide instructions for the next steps.

For items confirmed to have arrived damaged, defective, or incorrect, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

6. Returns for Other Reasons

If you change your mind, ordered the wrong item, or otherwise want to return an eligible product that is not defective or damaged, you may request a return within the 30-day return period.

The item must meet the return conditions described in this policy.

Return shipping costs for customer-requested returns are the customer's responsibility.

If the return is approved, we will provide the applicable return instructions.

7. How to Request a Return

Before sending an item back, contact us first.

Step 1: Contact Us

Email pikzzone01@gmail.com with your order number and the reason for your return.

Step 2: Receive Return Instructions

Our customer support team will review your request and, if the return is eligible, provide instructions for returning the item.

Step 3: Package the Item

Pack the item securely and include the original packaging and applicable accessories whenever possible.

Step 4: Ship the Return

Send the package using the return instructions provided by our customer support team.

Please do not send a return to our business address unless we specifically instruct you to do so.

8. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or another customer preference, the customer is responsible for the return shipping cost.

For an item that we confirm was damaged, defective, or incorrectly sent, Pikz Zone will work with the customer regarding the appropriate return shipping arrangement.

Original standard shipping charges, if any, are not refundable unless required by applicable law or the return is due to an issue for which Pikz Zone is responsible.

9. Refunds

Once we receive and inspect an approved return, we will determine whether it meets the requirements of this policy.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

We generally process approved refunds within 5–7 business days after the returned item has been received and approved.

After we issue the refund, the time required for the funds to appear in your account may depend on your bank, credit card company, or payment provider.

10. Partial Refunds

A partial refund may apply where permitted if an eligible item is returned with missing components, accessories, packaging, or other items originally supplied with the order, or if the item has been used or damaged beyond what is permitted under this policy.

Any such determination will be communicated to the customer.

11. Exchanges

We do not guarantee exchanges for every product or order because product availability may change.

If you would like a different item or size, contact us at pikzzone01@gmail.com and we will let you know whether an exchange is available.

Where an exchange is not available, you may return the eligible item according to this policy and place a new order.

12. Sale and Promotional Items

Unless otherwise stated on the applicable product page or promotion, eligible sale and promotional items are subject to the same return requirements described in this policy.

Any special return conditions for a particular promotion will be clearly stated before purchase.

13. Items That Cannot Be Returned

An item may not be eligible for return if:

• The 30-day return period has expired

• The item has been used or damaged after delivery

• The item has been altered or modified

• The item is missing required components or accessories

• The item is returned in a condition that does not meet the requirements of this policy

• The product page specifically states a different return restriction

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

14. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

pikzzone01@gmail.com

We will make reasonable efforts to process cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the customer may request a return after delivery if the order is eligible under this policy.

15. Refund Method

Approved refunds are normally issued to the original payment method used to place the order.

We do not normally issue cash refunds for online orders.

16. Refund Delays

If we have confirmed that your refund has been issued but you have not received it, please first check your bank or payment account and contact your payment provider.

If you still cannot locate the refund, contact us at:

pikzzone01@gmail.com

We will assist you in checking the status of the refund.

17. Contact Us About a Return or Refund

If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us:

Pikz Zone
7 Washington Ct
Smithtown, NY 11787
United States

Phone: +1 631-445-9549
Email: pikzzone01@gmail.com

Please include your order number whenever contacting us about an existing order.

18. Policy Changes

Pikz Zone may update this Return and Refund Policy from time to time. Any updated version will be posted on this page with a revised "Last Updated" date.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.