Privacy policy

Privacy Policy

Last Updated: September 22, 2026

Pikz Zone ("Pikz Zone," "we," "us," or "our") respects your privacy and is committed to explaining how information may be collected, used, disclosed, and protected when you visit or make a purchase through our online store.

This Privacy Policy applies to information collected through our website, online store, customer service communications, and related services.

1. Business Information

Pikz Zone
7 Washington Ct
Smithtown, NY 11787
United States

Phone: +1 631-445-9549
Email: pikzzone01@gmail.com

For privacy-related questions or requests, please contact us using the information above.

2. Information We Collect

Depending on how you interact with our store, we may collect information such as:

Information You Provide Directly

When you place an order, contact us, or otherwise interact with our store, you may provide:

Full name
Billing address
Shipping address
Email address
Phone number
Order information
Product and purchase information
Information you provide when contacting customer support
Other information you voluntarily provide to us

Payment Information

When you make a purchase, payment information is processed through the payment method or payment provider available at checkout.

We may receive information necessary to confirm and manage your transaction, such as payment status and transaction-related information.

We do not ask customers to send complete payment card numbers, security codes, passwords, or other sensitive payment credentials to us by email.

Automatically Collected Information

When you visit our website, certain information may be collected automatically by our website, hosting provider, Shopify, or third-party services used on the store.

This may include:

IP address
Browser type
Device type
Operating system
Website pages visited
Referring website or source
Date and time of visits
General interaction with the website
Other technical information necessary for website operation, security, analytics, or fraud prevention

3. How We Use Information

We may use collected information for purposes including:

Processing and fulfilling orders
Providing products and services
Processing payments
Shipping orders
Communicating with customers
Responding to questions and customer service requests
Providing order confirmations and updates
Processing returns, refunds, or exchanges
Maintaining and improving our website
Preventing fraud, abuse, and unauthorized activity
Protecting the security of our store and customers
Maintaining business and transaction records
Complying with applicable legal obligations
Providing information about our products or services where permitted by law

4. Order and Customer Communications

When you place an order, we may use the contact information you provide to send communications related to your transaction.

These communications may include:

Order confirmation
Order status updates
Shipping or delivery updates
Return or refund communications
Customer service responses
Other communications necessary to complete or manage your order

5. Cookies and Similar Technologies

Our website and third-party services may use cookies and similar technologies.

Cookies and similar technologies may be used to:

Keep the website functioning properly
Remember preferences
Understand website usage
Improve website performance
Maintain website security
Support shopping-cart and checkout functionality
Provide relevant analytics
Support advertising or marketing activities where applicable

The availability and use of cookies may depend on the services, applications, and settings used on our Shopify store.

You can manage certain cookie settings through your browser or available website controls. Disabling certain cookies may affect some website functions.

6. Shopify and Service Providers

Our online store is operated using Shopify and may rely on Shopify and other service providers to provide website hosting, checkout, payment processing, security, analytics, customer support, shipping, and other ecommerce functions.

These providers may process information as necessary to provide their services.

You can learn more about Shopify's privacy practices through Shopify's privacy information.

7. Sharing of Information

We may share information with service providers and other parties when reasonably necessary to operate our business and provide our services.

Depending on the circumstances, these parties may include:

Ecommerce and website service providers
Payment processors
Shipping and delivery providers
Customer service providers
Fraud prevention and security providers
Analytics providers
Advertising or marketing service providers, where applicable
Professional advisers
Government authorities or law enforcement when required by law

We do not sell your personal information as a general business practice.

8. Payment Processing

Payments made through our online store may be processed by third-party payment providers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

We encourage customers to review the applicable payment provider's privacy information when using a particular payment method.

9. Shipping and Delivery Information

To fulfill an order, we may need to provide relevant customer information to shipping or delivery providers.

This information may include:

Customer name
Shipping address
Phone number
Email address where necessary
Order or delivery information

This information is used to help deliver the purchased products.

10. Customer Support

If you contact Pikz Zone by email, phone, or another available communication method, we may retain information from the communication to:

Respond to your request
Provide customer support
Investigate an order issue
Process a return or refund
Maintain appropriate customer service records

11. Marketing Communications

Where permitted by applicable law, we may use contact information to communicate with customers about products, promotions, or other store-related information.

You may unsubscribe from marketing emails by using the unsubscribe option included in the applicable communication or by contacting us.

Transactional communications, such as order confirmations and shipping updates, may continue when necessary to complete or manage an order.

12. Data Security

We take reasonable measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.

You should avoid sending sensitive payment information or passwords through ordinary email or other unsecured communication methods.

13. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete transactions
Provide customer service
Maintain business records
Resolve disputes
Prevent fraud
Comply with legal, accounting, tax, and regulatory obligations
Enforce applicable agreements and policies

Retention periods may vary depending on the type of information and the reason it was collected.

14. Children's Privacy

Our store is not intended to knowingly collect personal information from children who are not legally permitted to provide such information under applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action where required.

15. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

Requesting access to personal information
Requesting correction of inaccurate information
Requesting deletion of certain information
Requesting information about how personal information is used or disclosed
Opting out of certain marketing communications
Exercising other rights provided by applicable privacy laws

Rights and requirements vary by jurisdiction, and not every right is available in every circumstance.

To submit a privacy-related request, contact:

pikzzone01@gmail.com

We may need to verify your identity before completing certain requests in order to protect customer information.

16. Do Not Track

Some web browsers provide a "Do Not Track" setting.

Because there is currently no universally accepted standard for responding to every browser-based Do Not Track signal, our website may not respond to all such signals in the same manner.

17. Third-Party Websites

Our website may contain links or references to third-party websites or services.

If you visit a third-party website, that website's privacy policy and terms will apply to your interaction with it.

Pikz Zone is not responsible for the privacy practices, content, or security of third-party websites that we do not control.

18. Advertising and Analytics

Our store may use analytics, advertising, or marketing services provided by third parties.

These services may use cookies or similar technologies to measure website activity, understand customer interactions, improve advertising performance, or provide other services.

The specific services used may change as we update or modify our online store.

19. International Data Transfers

Although Pikz Zone is based in the United States and currently ships to customers within the United States, some service providers used to operate an online store may process information in locations outside the United States.

Where applicable, information may be transferred or processed in accordance with applicable legal requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this page periodically for the latest information about our privacy practices.

21. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.